Description

Car Hire 101 – Claims Process – Presentation Summary

This presentation provides a practical introduction to the railroad car hire claims process, explaining what car hire claims are, why they are issued, and how carriers research and respond to them. Designed as a foundational training resource, the workshop connects car hire reporting and liability records to the issuance of time and rate claims.

The session explains the important distinction between a claim and a reclaim. Claims are used by car mark owners to request additional payment when they believe car hire has been underpaid, generally because of missing time or incorrect rates. Reclaims, by comparison, are used to reduce or reallocate car hire expense. The presentation also discusses common causes of claims, including differences between reported car hire and LCS liability, bilateral or haulage agreements, and switching activity that requires supporting TOL records.

The workshop also walks through the process for reviewing and responding to claims, including circumstances in which a claim may be accepted or declined and the supporting records used to determine liability. A detailed reporting timeline illustrates how current-month car hire, supplemental reporting, CHDX adjustments, claims, reissued claims, and responses fit together within the overall settlement process.

Key Topics Covered

  • Car hire claims fundamentals
  • Car Hire Rule 11 and claims requirements
  • Difference between claims and reclaims
  • Car hire time claims
  • Car hire rate claims
  • Missing or underpaid car hire
  • LCS liability records
  • Transportation Operating Location (TOL) records
  • Bilateral and haulage agreements
  • Switching activity and car hire responsibility
  • Claim research and validation
  • Accepting and declining car hire claims
  • Car Accounting Self Serve (CASS)
  • CHDX reporting and adjustments
  • Car hire claims processing timeline
  • Reissued claims and response requirements

Related Presentations – Car Hire Claims & Liability

Keywords / Tags

car hire claims, Car Hire Rule 11, car hire time claims, car hire rate claims, railroad car hire, car hire liability, claims processing, car hire reclaims, LCS, Liability Continuity System, TOL, Transportation Operating Location, CHDX, CASS, Car Accounting Self Serve, bilateral agreements, haulage agreements, switching activity, car hire adjustments, car hire settlements, railroad equipment accounting, interline settlements

File Name
Car-Hire-Claims-Workshop-101.pptx
The Association of Car Accounting and Car Service Officers
© 2026 ACACSO. All rights reserved.
The Association of Car Accounting and Car Service Officers